Spam Policy Abuse Policy Adult Content Refund Policy Privacy Policy Terms of Service Spam CoolCitrus.com takes SPAM very seriously. SPAM is strictly forbidden on all the servers hosted on our network. Any user found to be sending SPAM will be warned and will be given a 48 hour notice period. This period must be utilized to clear up any SPAM problems emanating from his/her server. If within 48 hours the SPAM issue isn't resolved, our service to the user will be subject to immediate termination without liability and refunds. All subscribers must also ensure that their SMTP servers do not have an open relay. CoolCitrus.com. is not liable for SPAM sent out by its clients although CoolCitrus.com will do what's most possible to prevent SPAM from its users. If a user is found to be deliberately sending SPAM through the CoolCitrus.com network, a fine of $500 per incident will be imposed on the user. After 3 such incidents, the user will be permanently removed from our network. Back to Top Abuse Policy CoolCitrus.com forbids any form of network abuse including but not limited to "denial of service" attacks. Any form of bandwidth abuse, IP abuse or network abuse will not be tolerated. Any user generating any form of abuse will be subject to a 24 hour notice period, this period must be used to clear up any abuse problems emanating from his/her server. If within this period the abuse problems are not resolved, the user will be subject to immediate termination of service without liability or refunds. If a user is found to be deliberately using the CoolCitrus.com network to perform network attacks, a fine of $500 per incident will be imposed on the user. After 3 such incidents, the user will be permanently removed from our network. Back to Top Adult Content CoolCitrus.com does not allow adult content on our servers due to traffic and memory load issues. We do not tolerate child pornography, racism or hate sites of kind! Any server found with such content will be taken offline immediately without liability or any refunds and will be reported to the appropriate authorities.. Back to Top Refund Policy CoolCitrus.com, in order to make dealings fair to both parties (us and the subscriber) has a very fair refund policy. We have a full 30 day money back guarantee on all our servers. Refunds for monthly fees are studied on a case by case basis for a refund request. Back to Top Privacy Policy CoolCitrus.com maintains a strict privacy policy, all our clients are given full privacy rights. The following are our privacy clauses: The data we collect is never given or sold to any parties. In case of a dispute on outstanding balances, CoolCitrus.com reserves the right to use a collection agency to collect the outstanding dues from the subscriber. In this case, the information of the subscriber will be made available to the collection agency in order to collect outstanding dues. Our system collects credit card numbers (for billing), and IP addresses. This information remains within the system of CoolCitrus.com unless the subscriber commits credit card fraud. All contacts between the subscriber and CoolCitrus.com are confidential unless the security of CoolCitrus.com is at risk. Back to Top Terms Of Service CoolCitrus.com provides a paid service, of web hosting to individuals. In order to guarantee the security of our network, the following conditions apply when using our services: CoolCitrus.com reserves the right to refuse service to anyone. The use of our services should be considered a privilege, not a right. Our services may only be used for the hosting of legal content. Copyrighted materials, unless owned by the subscriber may not be stored or transmitted over our network. The subscriber authorizes CoolCitrus.com charge whatever outstanding dues to the credit card of the subscriber. The subscriber understands that the Internet is an environment controlled by humans and that network interruption is highly possible and in no way shall CoolCitrus.com be liable for any damages caused by downtime. The subscriber agrees to all policies discussed in this section including but not limited to our SPAM policy, abuse policy and the rest of the policies listed on this page. The subscriber understands that all prices listed on our website are in US Dollars and that all prices are subject to change, however any change will not constitute a change in the price of a previously subscribed service. The subscriber agrees that this policy is subject to change without prior notice, it is the responsibility of the subscriber to stay up to date on our policies. All the following billings are carried out each month no later than the 10th of each month if not on the 1st of each month. Refusal to pay any outstanding dues will result in immediate termination of service without reactivation. Back to Top